FAQs2020-05-29T14:48:19-04:00
What kind of insurance products do you offer?2025-09-29T12:18:18-04:00

Insurance products that Veritas offers includes:

  • Guaranteed Asset Protection (GAP) if your vehicle is totaled in an accident, or stolen and not recovered.
  • AD&D can help safeguard against the burden of costs associated with injury or death from an accident.
  • Auto/Home Insurance: Credit union members may qualify for special discounts on car and homeowner’s insurance.
  • Life Insurance could provide peace of mind and income-tax free money for your family if you die.
  • Credit Life is designed to pay off outstanding loan balances if you would die before the loan is repaid.
  • Credit Disability is designed to make your monthly insured loan payment if you’re unable to work due to specific sickness or accidental bodily injury.

Learn More Here: https://www.veritasfcu.org/insurance/

Courtesy Fee or NSF?2025-02-14T13:06:33-05:00

It doesn’t seem like much of a “courtesy” to charge a fee for insufficient funds. Isn’t it better just to get the NSF fee if my account is running low?

None of us like fees. It’s best to keep enough money in your account to pay your bills, but sometimes things happen. When they do, our Courtesy Pay system steps up to help.

With our Courtesy Pay system, any time funds are not available, our system pays the item and then charges a fee so be sure you ask about the fees. You don’t have to have our Courtesy Pay.

Without Courtesy Pay, when funds are not available, debit card transactions get denied, but we can’t deny a preauthorized charge (automatic payments). Either way, you’d still get the fee for NSF or insufficient funds (AND, you’ll get a fee from the vendor that’s trying to get their money from your account). So Courtesy Pay CAN save you money.

Best practices:

  • Ensure enough funds are available in your account to alleviate courtesy fees altogether.
  • Know when auto drafts are to be withdrawn so you can deposit money, if needed.
  • On eBanking, set up an alert for when your funds get low.
  • Check your account balance frequently so your account doesn’t drop too low.
  • Ask one of our MSRs to set up back up accounts for you. We first pull from your share account. If funds are not available, we go to your Line of Credit. If that’s not available, you can set up other back up accounts that you have.
  • If your funds do get too low and you can catch problems early, they are much easier to resolve. Talk to us, and maybe we can help.
  • Be sure to ask about the fees involved with Courtesy Pay and NSFs.
Do you have a mobile app?2025-11-20T18:26:01-05:00

Yes, we do have an easy-to-use mobile app! Enjoy secure and ultra-convenient banking through our app. Available for Android, iOS, and Kindle Devices.

The app is fast and free, and allows users to:

  • Check account balances
  • See recent activity and view history
  • Transfer funds from account to account
  • Transfer loan payments
  • ePay your bills from the app
  • eDeposit by taking a photo of checks
  • Find ATMs and shared branches
  • Log in with biometrics
  • Set up custom alerts

Learn more about our Services.

You can get our “My VFCU Mobile App” on Google Play and in the App Store.

What does it mean to be federally insured?2025-11-20T18:35:29-05:00

Yes. As a federally insured credit union, Veritas offers a safe and secure place to save money. The National Credit Union Share Insurance Fund (NCUSIF) provides coverage up to $250,000 per individual depositor so your deposits are protected. Importantly, no member has ever lost a penny of insured savings at a federally insured credit union.

For more details, visit the NCUA’s official consumer resource at MyCreditUnion.gov.

What makes a credit union different from a bank?
Credit unions—like Veritas—are not-for-profit financial cooperatives. Instead of customers, we have members, and our volunteer board of directors works on your behalf. When you deposit just $25 into a share account, you become a member-owner of Veritas Federal Credit Union.

Because we’re not driven by profits, any surplus earnings are returned to you through:

  • Higher dividends on savings
  • Lower loan rates
  • Free or low-cost financial services

How are credit unions connected to each other?
Credit unions are part of a global cooperative network and are designed to support members wherever they go. This network includes:

  • Shared branches (over 5,000 nationwide)
  • State credit union leagues
  • The Credit Union National Association (CUNA)

Because of these partnerships, you can access financial services easily—even when traveling or living far from your home branch.

Learn more:

What is shared branching?2024-07-11T11:14:31-04:00

Veritas FCU belongs to a co-op of credit unions which gives our members special benefits. Shared branching allows members of one credit union in the co-op to perform a range of transactions at another credit union. There are about 5,000 CO-OP shared branches across the US. If you’re traveling or move away from a VFCU branch, you can find another credit union in the co-op (a shared branch) nearby. Use their services just as if you were sitting in one of our local branches, at no charge to you.

Find a shared branch near where you are.

 

Can I order regular, old-fashioned checks?2025-05-20T17:05:38-04:00

If you’d still like to write checks instead of getting a cashier’s or teller check or transferring money digitally, your first batch of checks needs to come from us. Talk to an MSR to get your first checks. After that, you can reorder your next batch of checks from www.mainstreetinc.com.

Why did I get charged a courtesy pay fee when I have funds in my savings account?2021-07-15T13:31:07-04:00

Most likely, you’ve exceeded Regulation D, a Federal Reserve regulation that states you may not use your savings account as a transaction account. Savings accounts are limited to a specific number of electronic transfers per month. These transfers include: online banking or transfers on the app, ACH payments, and overdraft transfers to checking. Best practice is to be sure there are enough funds in your checking account to cover monthly expenses. You can also set up other back up accounts if you’ve exceeded Reg D. For example, we can pull from your Line of Credit or other authorized accounts. Contact an MSR to help you get back up accounts set up.

I want an auto loan. What do I do first?2022-12-07T11:42:59-05:00

If you’re looking to purchase a different vehicle, fill out an application to see how much you pre-qualify for. When you find the vehicle you want, let the dealer know you’re pre-approved and ask for a buyer’s order. Bring that buyer’s order to us and we’ll cut you a check for the amount of the purchase.

Who do I contact if I have trouble with Bill Pay?2020-02-19T16:13:41-05:00

We have a dedicated line for Bill Pay Support: 844-357-8886

What ATMs can I use for free?2024-07-11T11:16:04-04:00

Here are a few ways you can find one of the 30,000 surcharge-free ATMs near you, no matter where you are:

  • Click on Branch/ATM Location Finder. Enter the zip code of where you are searching for an ATM. The results show any ATMs you can use surcharge-free.
  • Text a ZIP Code to 91989 to find nearby ATM and Shared Branch Locations. (Standard message and data rates may apply.)
  • Call 1-888-SITE-CO-OP (888-748-3266) to find a location by telephone.
  • Download the CO-OP ATM / Shared Branch Locator app: iPhone or Android

Note: A red CO-OP sign will be on surcharge-free ATMs.

Go to Top