Online Access Electronic Disclosure and Consent

By visiting the Veritas Federal Credit Union website and its affiliates, you consent to receive all disclosures, notices and other communications about Online Access, including your Online Access Agreement and any amendments to that Agreement, in electronic form, including the Electronic Services Disclosure and agreement listed below. We will provide all electronic notices to you by posting them on the Online Access Accounts home page for a period of at least 90 days and sending you an e-mail notification when they are available. You may download or print the notice from your computer provided you have the hardware and software described below under System Requirements.

We will provide you with a paper copy of any notice or disclosure upon request. You may request paper copies by calling us at 855-663-8328; or writing to us at: PO Box 2659, Smyrna TN 37167.
You have the right to withdraw this consent at any time, but doing so will terminate your participation in Online Access services. To withdraw your consent, please contact us at 855-663-8328.

Your system must meet these requirements in order for you to access and retain records in connection with the credit union’s Online Access Program:

  • An IBM or Macintosh compatible computer, or other web-enabled device
  • Internet Access
  • Microsoft Internet Explorer 6.0 or later versions. Other compatible browsers are Internet Explorer versions 5/6, Netscape Navigator versions 6/7 and American Online version 6 to 8.

A printer, or sufficient hard drive space, to download and store the disclosures.




In the following agreement(s), the words ‘You”, “Your”, and “Yours” mean each and all of those (whether one or more persons) who are subject to this Agreement(s). The words “We”, “Us”, “Our”, VFCU and CREDIT UNION mean VERITAS FEDERAL CREDIT UNION.

At the present time, Veritas Federal Credit Union participates in several types of services that may be accomplished by electronic transfer: pre-authorized deposits of net paycheck; payroll deduction; pre-authorized deposit of pension checks and Federal Recurring Payments (for example, Social Security payments); pre-authorized payments (for example, insurance premiums and mortgage payments); Online Access; ; Automated Teller Machine (“ATM”) electronic fund transfer services; transactions at a point of sale (POS) terminal whether or not an access device is used; a check conversion to an EFT transaction such as when you provide a check to a merchant for the merchant to capture the routing, account and serial numbers to initiate a transfer, whether the check is blank, partially or fully completed and signed and regardless of where the check is presented to the merchant or whether you or the merchant or the Credit Union retains the check. Disclosure information applicable to all electronic services offered by Veritas Federal Credit Union is given below, with certain specific disclosure information for each service following in separate sections. You understand that the agreements, rules and regulations applicable to your Regular Share Account, Share Draft Account, and any other applicable account, remain in full force and effect and continue to be applicable except as specifically modified by this Disclosure and Agreement.


ATM SERVICE: The Veritas Federal Credit Union service is available 24 hours a day, seven days a week. Anything processed before we run our end of day the next business morning will post with the same day effective date until we begin a new business day. Everything that occurs on Friday, Saturday and Sunday, will post with effective dates of Friday’s computer date until the end of day is processed on Monday morning. The CREDIT UNION’s business days are Monday through Friday, except Holidays. OWNERSHIP OF CARD: The term “Card” includes both the MasterCard Debit Card and the ATM Card subject to this Agreement as disclosed. The Card is the property of the CREDIT UNION and you agree to surrender the Card to the CREDIT UNION promptly upon demand. We may revoke the Card any time without notice or liability.

CONFIDENTIALITY OF PIN: You agree to hold your Personal Identification Number (PIN) in strict confidence, and you will notify the CREDIT UNION immediately if the Card or PIN is lost or stolen. If the wrong PIN is entered three (3) times in a 24 hour period, the ATM may retain your card as a security measure.

DEPOSITS: You understand and agree that we accept funds deposited at an ATM subject to verification and collection, and receipts issued by an ATM are binding only after verification. Funds deposited by cash or check may be unavailable for withdrawal until verified and collected by the CREDIT UNION. The delay will depend upon CREDIT UNION policies as permitted by law, and you should refer to the CREDIT UNION’s Delayed Availability of Deposited Funds Policy for details.

ACCESS TO ACCOUNTS: Any person who receives a duplicate Card (as requested by you), or is permitted to use your Card would be able to withdraw ALL MONEY in your account or request advances under any credit line you now have or may have in the future. We refer to such person as an authorized user, and you agree that an authorized user may withdraw funds from your accounts or make loan advance requests with the Card regardless of whether that individual is authorized to withdraw funds from your accounts by means other than the use of the Card.

TRANSACTION AUTHORIZATION: By using your Card in conjunction with your PIN at an ATM you authorize the CREDIT UNION to provide the services listed below.

TRANSACTIONS AVAILABLE: You may use your Card to:

  • Make deposits to your Regular Share or Share Draft Account and loan account;
  • Withdraw cash from your Regular Share or Share Draft Account;
  • Transfer funds between your Regular Share or Share Draft Account and loan account;
  • Make point-of-sale payments for goods and services to others from your Share Draft Account; and
  • Get account balance inquiries.

LIMITATION ON TRANSACTIONS: Subject to an available balance in your account, you may withdraw up to $400.00 per transaction per business day.

DOCUMENTATION OF TRANSFERS: You may receive a receipt at the time you make any transaction at an ATM. Any new balance shown on the receipt:

  1. is your balance after the transaction has been completed;
  2. may not include deposits still subject to verification or collection (funds placed on hold) by us;
  3. may differ from your records because of deposits in progress, outstanding checks, or other withdrawals, payments or charges.

Also, you will receive periodic statements at least quarterly, and you will receive a monthly statement for any account which had EFT activity during the month.


In case of errors or questions about your transactions, you should, as soon as possible, notify us:


Telephone us at 855-663-8328 or

Write to:
Veritas Federal Credit Union
PO Box 2659,
Smyrna, TN 37167

Notify us if you think your statement is wrong or if you need more information about a transaction listed on the statement or transaction receipt. You must tell us no later than sixty (60) days after the FIRST statement is sent to you on which the problem or error appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we will require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may instead take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will provisionally re-credit your account within ten (10) business days for the amount you think is in error so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not recredit your account.

If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation.

EXCEPTION: We have up to twenty (20) business days to provisionally credit your account if the notice of error involves an electronic funds transfer to or from an account within thirty days after the first deposit to the account was made (i.e. a new account). For new account transactions, or foreign-initiated transactions, or resulting from point-of-sale debit card transactions (including all debit card transactions, those for cash only, at merchants’ POS terminals, and also including mail and telephone orders), we may take up to 90 calendar days to complete our investigation.

MASTERCARD DEBIT CARD EXCEPTION: If the error you assert is an unauthorized MASTERCARD transaction, other than a cash disbursement at an ATM, we will credit your account within 5 business days unless we determine that the circumstances or your account history, warrant a delay, in which case you will receive credit within 10 business days.

You may ask for copies of the documents that we used in our investigation.

PRIVACY: We will disclose information to third parties about your account or a transaction only:

Where it is necessary for completing a transaction;

  1. To verify the existence and condition of your account for a third party, such as credit bureau or a merchant;
  2. In order to comply with a government agency or a court order, subpoena or other legal document; or
  3. If you give us your written permission.
  4. As permitted or required by law and in accordance with our written PRIVACY POLICY.

YOUR LIABILITY FOR UNAUTHORIZED TRANSACTIONS: Tell us AT ONCE if you believe your Card or PIN or Online Access PIN has been lost, stolen or discovered by an unauthorized person. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum line of credit). If you tell us within two (2) business days, you can lose no more than $50.00 if someone used your Card and PIN or Online Access PIN without your permission.

If you do not tell us within two (2) business days after you learn of the loss or theft of your Card or PIN or Online Access PIN, and we can prove that we could have stopped someone from using your Card or PIN or Online Access PIN without your permission if you had told us, you can lose as much as $500.00.

Also, if your statement shows transactions that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may lose up to $50.00 of the unauthorized transactions, and more importantly, you may not get back any money you lost after the sixty (60) days, if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods. If you authorize someone else to use your Card or PIN or Online Access PIN, you are responsible for all transactions which that person initiates at any time, even if the amount of the transaction exceeds what you authorize.

EXCEPTION FOR MASTERCARD DEBIT CARD POINT-OF-SALE TRANSACTIONS: Notwithstanding the above, you will have no liability for unauthorized transactions with your MasterCard Debit Card that are processed through MASTERCARD. If a transaction at an ATM is not processed through MASTERCARD (such as a cash withdrawal from your Share Draft Account) this exception will not apply. This exception will not apply to MasterCard Debit Cards issued outside the U.S. You must provide a written statement regarding any claim of unauthorized MASTERCARD Transactions.

If you authorize someone else to use your MasterCard Debit Card or PIN, you are responsible for all transactions which that person initiates at any time, even if the amount of the transaction exceeds what you authorize.

MERCHANT DISPUTES: The Credit Union is subject to claims and defenses (other than tort claims) arising out of goods or services you purchase with the card if you have made a good faith attempt but have been unable to obtain satisfaction from the merchant or service provider and (a) your purchase was made in response to an advertisement the Credit Union sent or participated in sending to you or (b) your purchase cost more than $50 and was made in your state or within 100 miles of your home.

LOST OR STOLEN CARD OR PIN: If you believe your Card or PIN or Online Access PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call: 855-663-8328, or write us at

Veritas Federal Credit Union
PO Box 2659
Smyrna, TN 37167

BUSINESS DAYS: Our business days are Monday thru Friday. Holidays are not included. Contact us at 855-663-8328 for specific branch hours.

OUR LIABILITY: If we do not complete a transaction on time or in the correct amount according to this Agreement, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:

  1. If through no fault of ours, your account does not contain enough money (or sufficient collected funds) to complete the transaction;
  2. If the transaction requested would exceed an unused credit limit;
  3. If the automated teller machine where you are making the transfer does not have enough cash;
  4. If the automated teller machine was not working properly and you knew about the breakdown when you started the transaction;
  5. If circumstances beyond our control (such as fire or flood or electrical failure) prevent the transfer, despite reasonable precautions that we have taken;
  6. If your Card or PIN has been lost or stolen and we have blocked the account;
  7. If the funds in your account are subject to an uncollected funds hold, legal process, or other circumstances restricting such transaction or payment;
  8. If the transaction information supplied to us by you or by third parties (e.g., terminal owners, affiliated networks, etc.) is incorrect or untimely;
  9. If your Card has expired or is damaged so that the terminal cannot read the encoding slip or is inactive or because your PIN has been entered incorrectly;
  10. If the failure to complete the transaction is done to protect the integrity of the system or to protect the security of your account.
  11. There may be other exceptions stated in state or federal statutes or regulations.

CHARGES FOR ELECTRONIC FUNDS TRANSFER SERVICES: All charges for use of our Electronic Funds Transfer are disclosed in our Schedule of Fees and Charges, which is provided with this Disclosure and Agreement. Additional copies can be obtained from the Credit Union.

ATM FEES: ATM transactions at ATMs not owned by us are subject to a Credit Union Network Transaction Fee. In addition, when you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

You understand that we may offer additional services in the future, if so, you will be notified. The CREDIT UNION reserves the right to impose other charges for ATM Card service after notice is given to you as required by law.


The automatic teller machine provides you quick, convenient access to your money. By following these important safety tips, you can safely use the ATM whenever you need cash:

  • Always use a Deposit Slip from your Share Draft Account when making a deposit at an ATM.
  • Memorize your Personal Identification Number (PIN). Do not write your PIN on your Card or leave it in your wallet. Your card can only be used with your PIN. If your card is lost or stolen, it cannot be used unless the PIN is provided.
  • Keep your PIN a secret. It is for your protection. Someone you trust today may not be trustworthy tomorrow. If you suspect unauthorized use of your card, notify VFCU.
  • Keep your Card in a safe place. Protect it as you would cash or credit cards. If it is lost or stolen, notify VFCU immediately.
  • When using the ATM at night, be sure you are in a well-lighted area. If someone in the area looks suspicious, choose another ATM in a safer location.
  • Have your transactions ready before going to the ATM. Fill out your deposit slip and place your checks or cash in an envelope and seal it before you arrive at the ATM location.
  • Have your Card ready to insert into the machine before arriving at the ATM so you don’t have to reach into your purse or wallet while standing in front of the ATM.
  • Don’t fall for “con” games. If anyone asks you to withdraw money for any reason, leave the area, at once. Notify VFCU as soon as possible.
  • Stand between the ATM and people waiting to use the machine, so others can’t see you enter your PIN and perform your transaction.
  • Put your money and receipts away before leaving the ATM.
  • Never give information about your ATM account to strangers or inquirers on the telephone. Communicate this information only to VFCU in person or if you initiate the call.
  • Consider having another person accompany you to the ATM.
  • Immediately report all crimes to the ATM operator and to local law enforcement officials.


If you have arranged to have pre-authorized electronic deposits of your net paycheck, payroll deductions, pension checks, or Federal Recurring Payments, (for example Social Security payments), the following information applies to you.

ACCOUNT ACCESS: Pre-authorized deposits may be made to your account(s).

NOTIFICATION OF PRE-AUTHORIZED DEPOSITS: If you have arranged with a third party (for example, the Social Security Administration) to make pre-authorized deposits to your account at least once every sixty (60) days, that third party making pre-authorized deposits may have agreed to notify you every time the party sends us money to deposit to your account. If you have not made such an arrangement you may telephone us at 855-663-8328, and we will advise you whether or not the pre-authorized deposit has been made.

DOCUMENTATION OF PRE-AUTHORIZED DEPOSITS: You will receive a periodic statement at least quarterly, and will receive a monthly statement if your pre-authorized deposit is made to any deposit account.


If you have requested a pre-authorized payment of insurance premiums, mortgage payments, etc., allowed only from your CREDIT UNION Share Draft Account, the following information applies to you.


INITIAL AUTHORIZATION: You can get copies of the pre-authorized payment documentation from the third party being paid at the time you give them the initial authorization.

NOTICE OF VARYING AMOUNTS: If your pre-authorized payment may vary in amount, the party who will receive the payment is required to tell you ten (10) days before each payment, when it will be made and how much it will be. You may agree with the person being paid to receive this notice only when the payment will differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

PERIODIC STATEMENT: You will receive a monthly statement for each month in which a transfer is made, but at least quarterly if no transfers are made.

RIGHT TO STOP PRE-AUTHORIZED PAYMENT: If you want to stop any pre-authorized payment, here’s how:

Call us at 855-663-8328, or write us at Veritas Federal Credit Union, PO Box 2659, Smyrna, TN 37167, in time for us to receive your stop request three (3) business days or more before the payment is scheduled to be made. You may call but you are required to put your request in writing and get it to us within fourteen (14) days after you call, or the oral stop pay order shall cease to be binding. If you stop payment on a pre-authorized payment from your account and that payment is a recurring debit, the stop only applies to a specific payment on a specific date for a specific amount. You are not revoking authorization for the company to receive payments from your account. The stop payment order remains in effect until the earliest of the following occurs: a lapse of six (6) months from the date of the stop payment order, payment has been stopped, or you withdraw the stop payment order. We will charge you a Stop Payment Fee as established in our Schedule of Fees and Charges.

RIGHT TO REVOKE AUTHORIZATION OF A PRE-AUTHORIZED PAYMENT: If you revoke the authorization for a company to make pre-authorized payments from your account, you must sign an affidavit with us stating that you have notified the receiving company that you have revoked authorization for the payment to be made in a manner specified by the original authorization you signed. This must be done within 60 days after the payment has been made from your account. You are authorizing the CREDIT UNION to revoke or cancel the entire pre-authorized third party arrangement to that third party payee.

OUR LIABILITY FOR FAILURE TO STOP PAYMENT: If you order us to stop your pre-authorized payments three (3) business days or more before the transaction is scheduled and we do not do so, we will be liable for your losses or damages, to the extent provided by law.

NON-SUFFICIENT FUNDS (NSF) CHARGE: If your account does not have sufficient funds to pay your pre-authorized payment(s), the request(s) for payment will be returned to the third party. Additionally, your account will be charged a Non Sufficient Funds fee as established in our Schedule of Fees and Charges.

LIABILITY FOR UNAUTHORIZED ELECTRONIC PAYMENTS: You will be liable for unauthorized transfers made from your account by a third party. If you believe such a transfer has occurred, follow the procedures outlined in “In Case of Errors or Questions About Your Electronic Fund Transfers” on page 2.


TYPES OF AVAILABLE TRANSACTIONS AND LIMITS ON TRANSACTIONS: By use of your MasterCard Debit Card with your PIN or sometimes just your Card or Card number at a participating Point of Sale terminal, you authorize us to make withdrawals from your Share Draft Account for cash or to pay for goods and services. When you do so, you use your Card as a debit card and your Card works much like a check you write on your account. Your Card is not a credit card, which means you may not defer payments of MasterCard Debit Card transactions. When you use the MasterCard Debit Card, you must follow the procedures established by the merchant or financial institution. You may be asked to sign a sales slip, withdrawal slip, or other document or just provide your Card number. Some merchants may impose a fee for a MasterCard Debit Card transaction. We are not liable if a merchant or financial institution does not accept your Card or Card number.

We may debit or place a hold on your account for a transaction either on the day it is presented to us for payment, by electronic or other means, or on the day we receive notice of the transaction, whichever is earlier.

If a merchant or other financial institution requests an authorization for a transaction you want to conduct, we may place a hold on your account. As a result you will not have access to the funds on hold other than for the transaction authorized for the period of the hold. If the transaction posts to your account before the hold expires, the balance available to you in your account may be reduced by the amount of the hold and the amount of the transaction.

You may not stop payment on a MasterCard Debit Card transaction. Furthermore, in the event of a dispute with a merchant, you may have to settle directly with that merchant. If a merchant misrepresents the quality, price, or warranty of goods or services you pay for using your Card, you indemnify us for all damages and liability which results from the misrepresentation. If you breach or don’t fulfill any of the terms of this agreement, you also indemnify us for all resulting damages and liability.


You may use the Card and PIN to:

  • Withdraw cash from your Share Draft at ATMs, merchants, or financial institutions that accept MasterCard Debit Cards.
  • Purchase goods or services at places that accept MasterCard Debit Cards (these are point-of-sale or POS transactions);
  • Order goods or services by mail or telephone from places that accept MasterCard Debit Cards; and
  • Make automatic payments from your account to pay bills or other charges, providing that the person or organization that you are paying agrees to accept payments this way.

LIMITATIONS ON TRANSACTIONS: You may make cash advances and purchases only to the extent that you have available funds in your Share Draft Account, as disclosed on page 2 “Limitation on Transactions”.

For security reasons, there may be limits on the number of those transactions that may be authorized.

FOREIGN TRANSACTIONS (MASTERCARD DEBIT CARDS): Purchases using MasterCard Debit Cards made in foreign countries and foreign currencies will be billed to you in U.S. dollars. The conversion rate of dollars will be made in accordance with the most current operating regulations for international transactions established by MASTERCARD International Inc.

You understand that we may offer additional services in the future, if so, you will be notified. The Credit Union reserves the right to impose other charges for electronic services after notice is given to you, as required by law.

RIGHT TO RECEIVE DOCUMENTATION: You can receive a receipt from the merchant or financial institution at the time you make a purchase or obtain a cash advance or at the time you make a transfer from your Share Draft Account. You should retain this receipt to compare with your statement from us.

You will receive a monthly statement (unless there are no transfers in a particular month) for the account(s) which you have accessed using the MasterCard Debit Card, which will show the effective date that you initiated the transfer, the type of transfer, and the amount of transfers occurring in that statement. You will receive a statement at least quarterly.

ILLEGAL TRANSACTIONS: You are prohibited from using your MasterCard Debit Card, your Card number or PIN for illegal transactions including, but not limited to, illegal internet gambling. You agree to indemnify the Credit Union for illegal transactions you conduct using your MasterCard Debit Card, the Card numbers or PIN.


If you requested VFCU Online Access, the following information applies to you:

CONFIDENTIALITY OF PIN: You agree to hold your PIN in strict confidence, and you will notify the CREDIT UNION immediately if the PIN is lost or stolen. If you disclose your PIN to anyone, you understand that you have given them access to your accounts or Online Access, and that you are responsible for any such transaction. You further understand that your PIN is not transferable.

If the wrong PIN is entered three (3) times consecutively, Online Access will be temporarily locked as a security measure.

TRANSACTIONS AVAILABLE: You may use Online Access to:

  • Obtain account and loan balances;
  • Obtain loan payment due date and pay off information;
  • Obtain last dividend date and amount;
  • Obtain clearance of specific checks;
  • Request a check withdrawal from your Share or Share Draft Account;
  • Transfer funds between your Share and Share Draft Account; and
  • Make loan payments.

All payments and deposits are subject to later verification by us.

TRANSACTION LIMITATIONS: The maximum amount you may withdraw by check is $10,000 from your Share Draft Account.

Transactions made through Online Access are binding only after verification by the CREDIT UNION.

The total dollar amount of each transaction via Online Access is subject to limits set by the CREDIT UNION, and sufficient verified funds must be available to satisfy your transaction instructions.

FEES AND CHARGES: Your Online Access service is subject to the fees and charges as disclosed on the Schedule of Fees and Charges.

PERIODIC STATEMENT: You will receive a periodic statement at least quarterly and will receive a monthly statement for any account which has Online Access activity during the month, for the following transactions:

  1. A withdrawal.
  2. A transfer.
  3. A loan payment made by a transfer to your CREDIT UNION loan account.


SERVICE: As used in the Agreement, the term “Payee” means the person or entity to whom you wish to be directed; “Payment Instruction” means the information provided by you to Veritas Federal Credit Union for a to be made to your Payee (e.g., Payee name, account number, payment date, etc.); “Payment Account” means your Share Draft Account from which all payments will be made; “Business Day” means Monday through Friday, excluding the Federal Reserve holidays, “Scheduled Payment Date” means the business day of your choice upon which your payment will be made and your Payment Account will be debited; “Due Date” is the date reflected on your Payee statement for which the payment is due (not the late date or grace period); and the “Scheduled Payment” is the payment that has been scheduled through the Service but has not begun processing.

By providing the Service with the means and account information of those persons or entities to whom you wish to direct payment, you authorize Veritas Federal Credit Union to receive payment instruction, and you authorize Veritas Federal Credit Union to debit your Share Draft Account and remit funds on your behalf so that the funds arrive as close to the Scheduled Payment Date designated by you as reasonably possible. You also authorize us to credit your Share Draft Account for payments returned by the U.S. Postal Service or Payee.

While it is anticipated that most transactions will be processed four (4) business days before your selected Scheduled Payment Date, it is understood that due to circumstances beyond the control of Veritas Federal Credit Union, particularly delays in handling and posting payments by slow responding companies or financial institutions, some transactions may take a day or even a few days longer to be credited by your Payee to your account.

For this reason, it is necessary that all payment orders be entered no less than five (5) business days before the actual due date, not the late date and/or a date in the grace period. (For example, in order for the payment to arrive on the due date of Friday, it should have been entered on Monday.) Payment instructions entered on non-business days will be considered entered in the Service on the next business day. When the due date falls on non-business days, the Scheduled Payment Date must be at least one (1) business day before the actual due date. If you properly follow the procedures of “Payment Scheduling” as described herein and the Service posts a payment after its due date, the Service will bear responsibility for any late payment related charges up to $50.00. In any other event, including but not limited to choosing a Scheduled Payment Date that is later than the actual due date stated on the invoice, the risk of incurring and the responsibility for paying any and all late charges or penalties shall be borne by you.

A is “In Process”, starting on the fourth business day prior to the Scheduled Payment Date and continuing up to the Scheduled Payment Date. A is a “Pending Payment”, starting from the time you enter payment instructions until the payment is “In Process”. A is considered “Completed” on the business day you selected as the Scheduled Payment Date. You may cancel or edit any Pending Payment (including recurring bill pay payments) by following the directions within the application. There is no charge for canceling or editing Pending Payment. Once a payment is “In Process”, you can no longer cancel or edit it. However, you can submit a stop payment order. We may not have a reasonable opportunity to act on any stop payment order given after a payment is “In Process” and it is not possible to stop or cancel a payment, which is “Completed”. If you desire to issue a stop payment, which is “In Process”, you must contact the CREDIT UNION at 855-663-8328 within 3 business days or more before the payment is scheduled to be made. Although we will make every effort to accommodate your request, we will have no liability for failing to do so. Stop payment requests sent to us via electronic mail or in any other manner will not reach us in time for us to act on your request. Stop payment requests will be accepted only if we have a reasonable opportunity in writing within fourteen (14) days after you call. If a stop payment order is placed, your account will be charged a Stop Payment Fee as established in our Schedule of Fees and Charges.

PROHIBITED PAYMENTS: The following payment types are prohibited through the Service:

  1. Tax Payments.
  2. Court Ordered Payments.
  3. Payment to Payees outside of the United State or its territories.



IN THE EVENT A SERVICE TRANSACTION IS RETURNED: In using the Service, you are requesting the system to make payments for you from your Share Draft Account. If we are unable to complete transaction for any reason (such as insufficient funds to cover the transaction), the transaction may not be completed.

In some instances, however, you will receive a return notice from us. In this case, you agree that a return fee may be charged as set forth in our Schedule of Fees and Charges.

ALTERATIONS AND AMENDMENTS: The terms of this Agreement, applicable fees and service charges may be altered or amended by Veritas Federal Credit Union from time to time. In such event, we shall send notice to you at your address as it appears on our records. Any use of the Services after we send you a notice of change will constitute your agreement to such change(s). Further, Veritas Federal Credit Union may, from time to time, revise or update the programs, services, and/or related material, which may render all such prior versions obsolete of Service. Consequently, the Credit Union reserves the right to terminate this Agreement as to all such prior versions of the programs, services, and/or related material and limit access to the Service’s more recent revisions and updates.

MERCHANT OR PAYEE LIMITATION: Veritas Federal Credit Union reserves the right to refuse to pay any person or entity to whom you may direct a payment. Veritas Federal Credit Union is obligated to notify you promptly if we decide to refuse to pay a person or entity designated by you. This notification is not required if you attempt to pay tax, or court related payments or payments outside the United State and its territories, which are prohibited under the Agreement.

INFORMATION AUTHORIZATION: Through your enrollment, you agree that Veritas Federal Credit Union reserves the right to request a review of your credit rating at our expense through an authorized bureau. In addition, you agree that Veritas Federal Credit Union reserves the right to obtain financial information regarding your account from a merchant or financial institution to resolve payment-posting problems.

DISPUTES: In the event of a dispute regarding the Service, you and Veritas Federal Credit Union agree to resolve the dispute by looking at this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between you and Veritas Federal Credit Union which supersedes any proposal or prior agreement, oral or written, and any other communications between you and Veritas Federal Credit Union relating to the subject matter of this Agreement. If there is a conflict between what one of the credit union’s employees says and the terms of this Agreement, the terms of this Agreement shall control.


COLLECTIONS: You agree that the CREDIT UNION or its agents shall be entitled to recover any money owed by you as a result of your use of the ATM Card or MasterCard Debit Card and you agree to repay any withdrawals which create an overdrawn balance upon demand. The CREDIT UNION has a security interest in your present and future shares or deposits and has the right to apply shares or deposits to any money you owe. If any legal action is required to enforce any provision of this Disclosure and Agreement or to recover money owed by you, you agree to pay all costs, including collection costs, attorney’s fees, court costs, and any other charges incurred.

TERMINATION OF ELECTRONIC SERVICES: You may, by written request, terminate any of the electronic services provided for in this Disclosure and Agreement. We may terminate your right to make electronic fund transfers at any time upon written notice, provided you are a member in good standing. However, we reserve the right to terminate electronic services immediately, and without notice, if the terms and conditions of any account agreement have been breached by you or you become a member not in good standing.

VERIFICATION: All transactions affected by use of the ATM Card or MasterCard Debit Card or which would otherwise require your signature, or other authorized signature, shall be valid and effective as if signed by you when accomplished by use of the ATM Card or MasterCard Debit Card and PIN. Deposits at an ATM are subject to verification by us and are subject to our “Delayed Availability of Deposited Funds Policy.” We are not responsible for delays in deposit posting due to improper identification on the deposit envelope. This identification should include your name, the CREDIT UNION name, member number, and the account to which you want the deposit to go. If it is a deposit to your checking account, the deposit slip should be included.

ACH AND WIRE TRANSFERS: This Agreement and Disclosure is subject to Article 4A of the Uniform Commercial Code – Fund Transfers as adopted in the state of Tennessee. If you originate a fund transfer for which Fedwire is used, and you identify by name and number a beneficiary financial institution, an intermediary financial institution or a beneficiary, we and every receiving or beneficiary financial institution may rely on the identifying number to make payment. We may rely on the number even if it identifies a financial institution, person or account other than the one named. You agree to be bound by Automated Clearing House Association rules. These rules provide, among other things, that payment made to you, or originated by you, are provisional until final settlement is made through Federal Reserve Bank or payment is otherwise made as provided in Article 4A-403(a) of the Uniform Commercial Code. If we receive a credit to an Account you have with us by wire or ACH, we are not required to give you any notice of the payment order or credit.

EFT TRANSACTIONS FOR LAWFUL PURPOSES ONLY: Any financial service provided by the Credit Union may be used for any transaction permitted by law. You agree that illegal use of any financial service will be deemed an action of default and/or breach of contract and such service and/or other related services may be terminated at the Credit Union’s discretion. You further agree, should illegal use occur, to waive the right to sue for such activity directly or indirectly related to it. You also agree to indemnify and hold the Credit Union harmless from any suits or other legal action or liability, directly or indirectly, resulting from such illegal use.

REGULATION D RESTRICTIONS ON ELECTRONIC FUNDS TRANSFERS: During any month, you may not make more than six withdrawals or transfers from your Regular Share Accounts to another Credit Union Account of yours or to a third party by means of a preauthorized or automatic transfer or telephonic (such as Online Access) order or instruction. No more than three of the six transfers may be made by check, draft, debit card, or similar order to a third party. You may make an unlimited number of withdrawals from, or transfers among, your Regular Share Accounts by mail, messenger or in person at the Credit Union or at an ATM. You may also make an unlimited number of withdrawals form your Regular Share Accounts through Online Access, if you request that we send you a check.

COPY RECEIVED: You acknowledge receipt of a copy of this Disclosure and Agreement.

APPLICABLE LAW: This Disclosure and Agreement shall be construed and governed in accordance with the laws of the State of Tennessee.

SEVERABILITY: If any part of this Disclosure and Agreement should be held to be unenforceable, the remaining provisions shall remain in full force and effect.


Veritas Federal Credit Union
PO Box 2659
Smyrna, TN 37167

If you do not consent to receive all notifications about Online Access in electronic form, or your system does not meet the requirements stated above, then you will not be able to use Online Access.



TRANSMITTAL OF ELECTRONIC STATEMENTS: By opting to receive your statements electronically you agree to accept Veritas Federal Credit Union periodic statements, and all disclosures related to your statements, electronically by a visual text to be displayed on a personal computer. You request that the credit union transmit your statement to you electronically, and you agree to the terms and conditions set forth in this Agreement.

SECURITY PROCEDURES: You acknowledge that you will be able to retrieve your statements electronically through the use of a password, which you will have selected. You acknowledge that, if you disclose your password to anyone else or if your password is compromised, third parties may be able to access your credit union statements. You agree that the credit union will not be liable for any loss caused by the authorized or unauthorized use of your password by any third party accessing your statements. You agree to keep your password confidential, and you agree that the security of your password shall be your responsibility at all times. You agree and consent to the security methods and procedures the credit union shall employ for the safety and security of your personal member information. You agree that the credit union will not be held liable for any loss arising from your use of the e-statement product.

ADDITIONAL PROVISIONS: You acknowledge and agree that, by requesting your statement be delivered electronically, you will not receive a paper statement. You acknowledge and agree that, if the credit union in its judgment believes that the transmission of your statement electronically is no longer viable, or that any such transmission may give rise to security or operational concerns, the credit union may cease offering the electronic delivery of your statements and provide you with paper statements.

You acknowledge and agree that you have read and understand the procedures set forth, that any e-mail address you provide to the credit union is accurate, that you will promptly notify the credit union of any change in your e-mail address in the manner prescribed in the procedures. That you have a computer that meets the minimum system requirements noted in the procedures, and that you have a printer or have access to a printer and have the ability to download statement information so you may retain copies of your statements.

DISCLAIMER OF CONTENT: You understand and acknowledge that the credit union assumes no responsibility to screen or review content provided as part of the services provided by, and that the credit union shall have the right, but not the obligation, in its sole discretion to refuse, monitor, or remove any content that is provided by The credit union expressly disclaims all responsibility or liability to you or any other person or entity for the performance or nonperformance of the services provided by YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME ALL RISK ASSOCIATED WITH THE USE OF ANY AND ALL DATA PROVIDED BY

Q. How do I Sign Up for eStatements?
A. To sign up for eStatements, you will begin at the Veritas Federal Credit Union (VFCU) website ( Under the Login section, click on “New User Signup” and after reading the agreement, click “I agree.” At the New Account Screen, enter your social security number or tax ID, your account number, and Email address. Click continue. Setting up a new account enrolls you in the eStatement program, you will be contacted by the credit union confirming your enrollment and also advising when your statement is available for viewing.

Q. How do I Log On?
A. From your internet browser, access the credit union website and log in with your eBanking ID. When you have successfully logged in, a list of available statements will be displayed. You may now select a statement for viewing. Please be aware that the statement selected to be viewed may be considered a pop-up and be blocked by your computer or your internet service. You may need to turn off your pop-up blocker via the “Tools” button on your toolbar.

Q. Must I be an Online Banking User to View my Statements?

Q. Will I Receive Notification When my Statement is Available?
A. Yes. You will receive an email notification that your statement is ready for viewing. The email notification will be sent to the email address you entered during the enrollment process. If you decide at a later date to change your email address, you must notify VFCU of the change in order to continue receiving eStatements.

Q. Will my eStatement Look the Same as my Printed Statement?
A. Your eStatement will appear similar to the printed statement.

Q. How do I use eStatement?
A. Once you successfully log on to the eStatement site, you may select from the list of available statements to review or print current and previous statements.

Q. How Do I View Disclosure Information for my Statement?
A. When you select a particular month’s statement to view, the number of pages linked to that statement will be shown, including any disclosure information.

Q. How can I Change so my Statements are Mailed to me?
A. Contact the credit union either in writing or via secure email to request that you wish to discontinue access to eStatements.

Q. What if I Forget my eStatement Password?
A. You may click on “Forgot Your Password” or you may contact a Member Service Representative at 855-663-8328.

Q. What is a Password Reminder?
A. When you created your new account, you’ll also select a password reminder which is a prompt to assist you in case you may have forgotten your password. If you find that the password reminder question did not help you, please call a Member Service Representative and ask to have your password reset.

Q. What System Requirements Should I be Aware of?
A. You will need:

  • Adobe Acrobat Reader.
  • Internet Explorer version 5.5 or higher OR
  • Netscape version 5.0 or higher.
  • Your system must support Secure Socket Layer (SSL) protocol and 128 bit encryption.
  • We do suggest that you turn off pop up blocker or temporarily turn it off when using eStatement.

Q. What Happens to my eStatement History if I De-Enroll?
A. All of your E-Statement history is maintained on the secure server for a period of 5 years. Once de-enrolled, you will no longer have access to this data. If you wish to print or save to a file your available statements, you must do so before de-enrolling.

Q. What Happens if my Computer isn’t Working and I Need a Printed Statement?
A. You may request a statement copy by contacting a Member Service Representative at 855-663-8328. There may be a charge for this service.

Q. How Long will my Statements be Archived Electronically?
A. Statement data will be electronically archived for a period of 5 years.