FAQs2020-05-29T14:48:19-04:00
Do you have a mobile app?2020-07-28T16:17:22-04:00

Yes, we do have an easy-to-use mobile app! Enjoy secure and ultra-convenient banking through our app. Available for Android, iOS and Kindle Devices.

The Veritas FCU Mobile App is fast, convenient and free and allows users to:

  • Check account balances
  • See recent activity and view history
  • Transfer funds from account to account
  • Transfer loan payments
  • ePay your bills from the app
  • Control Debit and ATM cards
  • eDeposit by taking a photo of checks
  • See data graphs of your spending habits
  • Find ATMs and shared branches
  • Log in with biometrics finger touch
  • See favorite account balances without logging in
  • Set up custom alerts

Learn more about our Services.

You can get our mobile app on Google Play and in the App Store.

What does it mean to be federally insured?2020-06-30T15:41:46-04:00

Federally insured credit unions, like Veritas Federal Credit Union, offer a safe place for credit union members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund (NCUSIF), with deposits insured up to at least $250,000 per individual depositor. Credit union members have never lost a penny of insured savings at a federally insured credit union. Additional information on National Credit Union Association (NCUA) share insurance coverage for consumers is available at MyCreditUnion.gov.

A credit union, like ours, is a not-for-profit business, run by a volunteer board of directors on behalf of its members (not customers). When you deposit $25 into a share account of our credit union, you inherently become a member of Veritas Federal Credit Union. Our not-for-profit status means after expenses are paid and reserves are set aside, surplus earnings are returned to YOU in the form of higher dividends, lower loan rates, and free or low-cost services.

Credit unions are part of a worldwide support network that shares ideas, information, and resources. This network includes (among others) shared branches, state credit union leagues, and a national trade association (Credit Union National Asoociation or CUNA).

Find out more about a share account.

Find shared branches near me.

What is shared branching?2020-05-29T14:46:16-04:00

Veritas FCU belongs to a co-op of credit unions which gives our members special benefits. Shared branching allows members of one credit union in the co-op to perform a range of transactions at another credit union. If you’re traveling or move away from a VFCU branch, you can find another credit union in the co-op (a shared branch) nearby. Use their services just as if you were sitting in one of our local branches, at no charge to you.

Find a shared branch near where you are.

 

Can I order regular, old-fashioned checks?2020-06-30T15:43:52-04:00

If you’d still like to write checks instead of getting a cashier’s or teller check or transferring money digitally, you can absolutely order your own checks, through ordermychecks.com.

Why did I get charged a courtesy pay fee when I have funds in my savings account?2019-12-02T12:51:36-05:00

Most likely, you’ve exceeded Regulation D, a Federal Reserve regulation that states you may not use your savings account as a transaction account. Savings accounts are limited to 6 electronic transfers per month. These transfers include: online banking or transfers on the app, ACH payments, and overdraft transfers to checking. Best practice is to be sure there are enough funds in your checking account to cover monthly expenses. If you have savings only, ask about opening a checking account.

I want an auto loan. What do I do first?2020-06-01T18:02:56-04:00

If you’re looking to purchase a different vehicle, fill out an application to see how much you pre-qualify for. When you find the vehicle you want, let the dealer know you’re pre-approved and ask for a buyer’s order. Bring that buyer’s order to us and we’ll cut you a check for the amount of the purchase.

Who do I contact if I have trouble with Bill Pay?2020-02-19T16:13:41-05:00

We have a dedicated line for Bill Pay Support: 844-357-8886

What ATMs can I use for free?2020-05-28T14:40:55-04:00

Here are a few ways you can find a surcharge-free ATM near you, no matter where you are:

  • Click on Branch/ATM Location Finder. Enter the zip code of where you are searching for an ATM. The results show any ATMs you can use surcharge-free.
  • Text a ZIP Code to 91989 to find nearby ATM and Shared Branch Locations. (Standard message and data rates may apply.)
  • Call 1-888-SITE-CO-OP (888-748-3266) to find a location by telephone.
  • Download the CO-OP ATM / Shared Branch Locator app: iPhone or Android

Note: A red CO-OP sign will be on surcharge-free ATMs.

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